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About Us
Remote Technician is part of Resolve IT Solutions who provide comprehensive support packages for Businesses and Home users. We have over 12 years experience working in the IT industry and have supported the private sector and education with professional solutions.
The remote service originally was integrated and is still used in ResolveIT business plans where it has been proved to be an invaluable tool to keep business operations at 100% Home users have latched on to the service which has prompted us to create a separate site for remote technical services.
Initially we were limited to what we could do with remote support however we have overcome these obstacles to the point where we can reboot a computer in to safe mode and automatically reconnect after startup, we can also call upon special applications that can be used on your computer to remove viruses and spyware.
We believe we have put a fair pricing package together to suit everyone needs and circumstance that
will give you a first class professional service for minimal cost. Online remote services requires trust by both the customer and the technician doing the work, we realize that you may have concerns with paying on the Internet or possibly what the technician is doing. We can assure you that everything is done in full view of the customer and the screen is never blanked to prevent you from seeing what the technician is doing like some companies do.
We have a strict policy of confidentiality and we will never disclose any information stored on your computer or make copies unless it is for backup purposes, we are already bound by this policy with our business clients who trust us and have every confidence in us.
We have chosen PayPal as a payment method because most people will have an account with them and are already familiar with it. Also it is very secure and any payment made is done through PayPal themselves which means Remote Technician or ResolveIT will not hold credit card details.
We hope that you can see that we have tried to make the process worry free and with little stress as possible, we are positive that you will return to us time after time whether it is for remote service or a more comprehensive support package with ResolveIT.
